Help

Troubleshooting

The ring does not appear

Nearly always Accessibility permission.

To see a modifier during a drag, an app has to be allowed to observe input events, and macOS puts that behind Accessibility. Without it Arazio never learns you pressed the key.

System Settings → Privacy & Security → Accessibility — Arazio should be listed with its switch on. If it is already on and the ring still does not appear, switch it off and on again; macOS sometimes keeps a stale permission after an app updates.

The other possibility is that Arazio is not running. It has no Dock icon, so check the menu bar. Launch at login saves asking this question twice.

The ring is empty

You are holding a modifier over a file that has nothing on that ring.

A .sketch has no conversions, so its formats ring is empty. A mixed selection of a video and a spreadsheet has nothing in common, so the same applies.

Hold ⌃ instead — the actions ring works on anything at all.

The converted file is not where I expected

By default it lands beside the original, with the same name and a new extension. If you have set an output folder in Settings → Output, it is there instead.

Arazio never overwrites. If a file of that name exists, it adds a number.

Compressing did not make it smaller

If the file was already tight — a PDF with subset fonts and compressed images, or a video that has already been through a good encoder — there is nothing left to take, and Arazio returns the original rather than a larger copy.

On a text PDF, Arazio also discards its own work if the compressed version does not render identically to the original. That is deliberate: the alternative is a document that quietly draws the wrong glyphs. The full explanation.

One file in a batch failed

The others still converted. The usual cause is a file that is not what its extension says — common with things downloaded from the web.

Opening it in Preview or QuickTime will usually confirm it: if they refuse it too, the file is the problem.

A video conversion is slow

It is re-encoding rather than remuxing, which means the codec inside could not simply be moved to the new container. Why that happens.

It will not activate

See Buy and activate, which has the three usual causes.

None of this

Email support@arazioformac.com. Say which macOS version, which Arazio version (menu bar → About), and what the file was.