--- title: Arazio troubleshooting: when the ring will not appear source: https://arazioformac.com/docs/troubleshooting --- # Troubleshooting ## The ring does not appear Nearly always Accessibility permission. To see a modifier during a drag, an app has to be allowed to observe input events, and macOS puts that behind **Accessibility**. Without it Arazio never learns you pressed the key. **System Settings → Privacy & Security → Accessibility** — Arazio should be listed with its switch on. If it is already on and the ring still does not appear, switch it off and on again; macOS sometimes keeps a stale permission after an app updates. The other possibility is that Arazio is not running. It has no Dock icon, so check the menu bar. [Launch at login](/docs/make-it-yours) saves asking this question twice. ## The ring is empty You are holding a modifier over a file that has nothing on that ring. A `.sketch` has no conversions, so its formats ring is empty. A mixed selection of a video and a spreadsheet has nothing in common, so the same applies. Hold ⌃ instead — the actions ring works on anything at all. ## The converted file is not where I expected By default it lands beside the original, with the same name and a new extension. If you have set an output folder in [Settings → Output](/docs/make-it-yours), it is there instead. Arazio never overwrites. If a file of that name exists, it adds a number. ## Compressing did not make it smaller If the file was already tight — a PDF with subset fonts and compressed images, or a video that has already been through a good encoder — there is nothing left to take, and Arazio returns the original rather than a larger copy. On a **text** PDF, Arazio also discards its own work if the compressed version does not render identically to the original. That is deliberate: the alternative is a document that quietly draws the wrong glyphs. [The full explanation](/docs/compress-a-pdf). ## One file in a batch failed The others still converted. The usual cause is a file that is not what its extension says — common with things downloaded from the web. Opening it in Preview or QuickTime will usually confirm it: if they refuse it too, the file is the problem. ## A video conversion is slow It is re-encoding rather than remuxing, which means the codec inside could not simply be moved to the new container. [Why that happens](/docs/convert-video). ## It will not activate See [Buy and activate](/docs/activate), which has the three usual causes. ## None of this Email [support@arazioformac.com](mailto:support@arazioformac.com). Say which macOS version, which Arazio version (menu bar → About), and what the file was.